Shipping & Returns Information
Shipping & Returns FAQs
General Shipping information:
It takes approximately in between 5 to 10 business days for delivery. Cashier Check or Money Order payment are only accepted via phone order, please contact one of our customer service reps for Non-Credit Card Order Discount.
We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business
For Shipments to Alaska, Puerto Rico, Virgin Inland and Hawaii please email or phone us for shipping prices. Items that include Shipping does not pertain Alaska, Puerto Rico, Virgin Inland and Hawaii.
Smaller Items (under 70 lbs.)
Smaller items up to 70 lbs. will ship via UPS / FedEx Ground Service. Please contact our shipping department for detail shipping cost. Some items shipped by UPS / FedEx may have an oversize fee, this will cause shipping price to increase. Please call to verify item stock status and shipping cost.
Larger Items (over 70 lbs.)
Items over 70 lbs will ship via other Freight Truck company. When Freight Truck company is selected we will arrange delivery with one of several freight companies that we deal with on a daily basis. The freight company must be able to access your area with a large truck (sometimes an 18-wheeler). The trucking company will call you before attempting to deliver the item. Make sure someone will be present to receive the items and that you give us a valid day time phone number for them to contact you. Also be sure to fully inspect the shipment when it arrives, notify the driver of any damage or missing pieces.
All shipments ship from California, United States. We need 1 business days to process orders. Our cut off time is 3:00 p.m. PST. Any orders places later than 3:00 p.m. PST, it will process next business day. Remember that Saturday and Sunday are not considered business days and no packages will be shipped on these days. There may be an occasion when we are temporarily out of stock on a particular item. Items that are not available for immediate delivery will state they are "temporarily out of stock". We may be expecting a normal shipment from the manufacturer or the item may be on back-order from the manufacturer. Usually we are restocked in a matter of days but on occasion an item can take weeks to be restocked. You can always contact us to find the current status of a certain item you wish to purchase.
Returns and Cancellations Policy
Warning! "Manufactures defects will only be covered" There are absolutely no refunds for any fueled items or used items regardless of damage or performance, all sales are FINAL! Any unauthorized packages returned without packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.
We cannot accept returns on final sale/sold as is/used merchandise, vehicles, trailers, engines or on items damaged through normal wear and tear.
All Returns must be in the original packaging and in new condition. Returns must NOT have been assembled at any point. A 20% handling/ restocking fee may be charged from time of order.
Cancellations must be made within 24 hours after the order is placed. Please email to firstname.lastname@example.org ONLY to request a cancellation. We will issue a full refund for you if the order has not been shipped and/or is not pending shipment. Once the merchandise is shipped, the order may not be cancelled. If you choose to cancel your order once it has been shipped, you will be responsible for the initial shipping freight charge, and the return freight charge. Please allow 2 to 3 business days for the procession of your refund.